AI ASSISTANTS · REVIEW AI

Turn timely client feedback into stronger service and honest reviews.

Review AI collects experience feedback, routes dissatisfaction to your team for recovery, sends approved public-review requests at appropriate moments, and drafts replies for human approval.

Book a Free Strategy Call →Meet the full AI team →

Your firm approves audiences, consent and suppression rules, request timing, reply approvals, escalation, and stop conditions. Dissatisfaction is routed to a human for recovery.

REPUTATION LOOP ILLUSTRATIVE · CONFIGURABLE ROLE

AI ROLE★★★★★

01ASK

02ROUTE

03REPLY

04COMPOUND

SOURCEGrowth CRM recordSTATUSConfigured per firm

THE REPUTATION LEAK

Prospects compare you on Google before they ever meet you.

This is Leak 03 — the Reputation Leak. When a prospect is choosing between you and another firm, they check reviews first. A handful of old, thin ratings makes an excellent practice look average next to a competitor with a steady stream of recent five-stars. You've earned the goodwill — your clients are happy — but nobody's asking them to say so at the right moment, and negative or unanswered reviews sit there unaddressed.

Review AI closes the leak by making review collection and response a system instead of an afterthought.

HOW IT WORKS

Ask for feedback. Recover service when needed. Request reviews honestly.

Review AI asks eligible clients for experience feedback after an approved service moment. Positive or neutral feedback may continue to an honest public-review request. If a client expresses dissatisfaction, proactive public-review asks pause and the issue routes internally with context for service recovery. The client remains free to find your Google Business Profile and post independently. Public replies are drafted and held for human approval.

Review and recovery workflow (decision flow):

See both feedback paths clearly. Approved feedback request → satisfied/neutral response → optional honest public-review request → draft reply for approval; or dissatisfaction expressed → proactive public-review ask paused → internal alert and service-recovery task → human follow-up. Independent public reviews are never blocked or discouraged. → See the Review & Recovery Workflow → (#review-recovery-workflow)

INBOUND SIGNAL

01Understand contextCRM READ

02Take the approved actionWORKFLOW

03Log the outcomeCRM WRITE

04Escalate when judgment is neededHUMAN

WHAT POWERS IT

Reputation management, wired into your workflow.

Review AI runs on feedback and review-request workflows, internal service-recovery routing, and AI-drafted public replies. Your firm chooses eligible audiences and request moments. Dissatisfaction pauses proactive public-review asks and alerts a human. Approved requests and replies can be connected to supported review channels during implementation, with activity tied to the CRM record.

APPROVED KNOWLEDGECHANNEL & CONSENT RULESCRM CONTEXTHUMAN APPROVALSESCALATION & STOP CONDITIONS

WHAT IT DOES, CONCRETELY

Configured capabilities for REVIEW AI.

When enabled and tested for the approved audience, channels, permissions, and stop rules, this role can perform the actions below.

Requests experience feedback after approved service moments

Follows up gently with clients who don't respond

Sends honest public-review requests when appropriate

Pauses proactive public-review asks after dissatisfaction is expressed

Routes dissatisfaction internally for human service recovery

Never blocks or discourages independent Google reviews

Drafts on-brand public replies for human approval

Flags sensitive feedback and public reviews for attention

Logs configured requests, feedback, and recovery status to the client record

HUMAN CONTROL

Automation where it helps. A clean handoff where judgment begins.

The workflow is configured around eligible audiences, consent and suppression rules, approved knowledge, allowed actions, escalation conditions, and explicit stop conditions.

AI OWNSSpeed, consistency, logging, and approved follow-up.

HUMAN OWNSSensitive, professional, account-specific, and exception decisions.

PRACTICE READINESS DIAGNOSTIC

Benchmark Your Firm's Intake & Follow-Up Leaks

Before configuring REVIEW AI, see how your practice currently scores on lead response speed, front-desk capture, and proposal follow-through.

Take the 60-Second Scorecard →Run 360° Digital Audit

BETTER TOGETHER

Review AI grows the reputation. These feed it and use it.

HANDOFF 01

Bookings AI — an eligible completed consultation can become an approved experience-feedback moment. Meet Bookings AI →

HANDOFF 02

Reception AI — the reviews Review AI collects win the Google comparison that gets the next call answered. Meet Reception AI →

HANDOFF 03

Reactivation AI — re-engaged former clients may receive an approved feedback request when the timing and consent rules fit. Meet Reactivation AI →

QUESTIONS PRACTICES ASK

Questions practices ask before putting this role to work.

How does Review AI support more honest Google reviews?

It asks eligible clients for experience feedback after approved service moments and can send a clear public-review request when appropriate. It does not fabricate sentiment or promise ratings. If someone expresses dissatisfaction, proactive public-review requests pause while your team addresses the experience.

Will AI post replies to my reviews automatically?

No. For supported connected reviews, Review AI can draft an on-brand reply and hold it for human approval. Nothing posts through this workflow without the configured approval, and critical or sensitive reviews route to a person.

What happens when a client is dissatisfied?

The system pauses proactive public-review asks, routes the feedback internally, and creates visibility for a human service-recovery response. It does not block, discourage, or interfere with the client's ability to independently find the firm's Google Business Profile and leave a review.

What happens when we get a critical public review?

It is flagged for human attention. Review AI may draft a calm, professional response, but nothing posts without approval. Your team controls the public reply and any private recovery effort, with account-specific or sensitive details kept out of the public response.

Does it ask my clients about their finances?

No. Review AI only requests feedback about their experience with your firm and drafts replies about that experience. Anything sensitive routes to a human, and it never discusses account details or financial matters.

See all questions →

START WITH ONE USEFUL ROLE

Make your reputation as strong as your work.

Book a 20-minute strategy call and we'll map an honest feedback, review-request, approval, and service-recovery process for your practice.

Book a Free Strategy Call →Test Reception AI

No pressure. No obligation. A plan you can use either way.